To stay competitive today, insurers must keep up with the pace of technology. Online promotion of insurance services, automatic generation of individual insurance products and insurance rate, and the rapidly developing tools for remote claims settlements – these are the technologies that make insurers’ operations more effective and client-oriented.
But even though insurers are beginning to introduce such new solutions to their business processes, there are still quite a few factors in the way of their full-scale implementation: online activities of insurance agents are subject to restrictions, automated exchange of information with federal executive authorities’ databases is not allowed for insurers, risks of insurance fraud remain high, and the industry as a whole remains remarkably conservative in its focus on personal communications with clients.